Książki
E-booki
Audiobooki
Muzyka
Filmy
Gry i zabawki
Papiernik
Opis
Opis
Build a customer culture that drives consistent, human-centred business results.
Customer Passion by Steven Van Belleghem is a practical, evidence-based guide for managers, team leads and business strategists who want to translate customer-centric principles into measurable performance. Moving beyond theory, it offers a framework for embedding customer-first behaviour into everyday operations through 101 actionable steps, proven strategies and real-world case studies.
You'll discover how to:
- Apply customer experience principles that improve engagement and loyalty
- Implement practical models that turn empathy into operational excellence
- Optimize processes to align automation with authentic human connection
- Develop consistent habits that create emotional impact and brand trust
- Build credibility by applying frameworks used by leading global organizations
Grounded in real-world insight and shaped by global best practice, Customer Passion helps professionals bridge the gap between intention and execution. It equips leaders to implement change, influence culture and strengthen business value through a customer-first approach.
Themes include: customer strategy, experience design, behavioural frameworks, culture change, AI integration, service optimization
Producent/osoba odpowiedzialna za bezpieczeństwo produktu
Kogan Page Ltd
45 Gee Street
EC1V 3RS London
kpinfo@koganpage.com
+442072780433
Customer Passion by Steven Van Belleghem is a practical, evidence-based guide for managers, team leads and business strategists who want to translate customer-centric principles into measurable performance. Moving beyond theory, it offers a framework for embedding customer-first behaviour into everyday operations through 101 actionable steps, proven strategies and real-world case studies.
You'll discover how to:
- Apply customer experience principles that improve engagement and loyalty
- Implement practical models that turn empathy into operational excellence
- Optimize processes to align automation with authentic human connection
- Develop consistent habits that create emotional impact and brand trust
- Build credibility by applying frameworks used by leading global organizations
Grounded in real-world insight and shaped by global best practice, Customer Passion helps professionals bridge the gap between intention and execution. It equips leaders to implement change, influence culture and strengthen business value through a customer-first approach.
Themes include: customer strategy, experience design, behavioural frameworks, culture change, AI integration, service optimization
Producent/osoba odpowiedzialna za bezpieczeństwo produktu
Kogan Page Ltd
45 Gee Street
EC1V 3RS London
kpinfo@koganpage.com
+442072780433
Szczegóły
Szczegóły
Data wydania: 03.07.2026
Liczba stron: 248
Wymiary: 15.6x23.4
Typ okładki:miękka okładka
Wydawca: KOGAN PAGE LTD
Autor:
Tytuł:Customer Passion
EAN: 9781398627826
Recenzje
Recenzje
Produkt nie ma jeszcze recenzji.
Zamieszczenie recenzji nie wymaga logowania. Sklep nie prowadzi weryfikacji, czy autorzy recenzji nabyli lub użytkowali dany produkt.