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Practical Innovation in Government: How Front-Line Leaders Are Transforming Public-Sector Organizations
Wydawca: Berrett-Koehler Publishers
Data wydania: 21.06.2022
Typ okładki:twarda okładka
EAN: 9781523001781
Opis
Opis
Readers will discover how government can be radically improved by harnessing the power of ideas from frontline workers, the people who directly serve the public.
Whether people want more government or less, everyone wants efficient government. But most innovation efforts try to change the very nature of government--such as dismantling bureaucracy or privatizing services--and thus they usually fail.
Alan Robinson and Dean Schroeder accept government on its own terms and simply ask how some existing organizations are dramatically improving their performance. What they found is that the best innovations come not from the top down but from the bottom up.
Drawing on their study of seventy government organizations and interviews with nearly 1,000 people in the United States, Canada, the United Kingdom, Denmark, and Sweden, they found that the most innovative agencies and offices solicited and implemented ideas from frontline workers, the people who directly serve the public.
These often modest, pragmatic improvements can have a huge cumulative effect. For example, the Denver Department of Excise and Licenses was able to cut its average wait time from an hour and forty minutes to just seven minutes. Robinson and Schroeder offer a comprehensive guide for systematically collecting, evaluating, and implementing game-changing frontline ideas.
Reading group discussion guide available in book.
Producent/osoba odpowiedzialna za bezpieczeństwo produktu
Phaidon SARL
gpsr@phaidon.com
+33 1 55 28 38 39
Whether people want more government or less, everyone wants efficient government. But most innovation efforts try to change the very nature of government--such as dismantling bureaucracy or privatizing services--and thus they usually fail.
Alan Robinson and Dean Schroeder accept government on its own terms and simply ask how some existing organizations are dramatically improving their performance. What they found is that the best innovations come not from the top down but from the bottom up.
Drawing on their study of seventy government organizations and interviews with nearly 1,000 people in the United States, Canada, the United Kingdom, Denmark, and Sweden, they found that the most innovative agencies and offices solicited and implemented ideas from frontline workers, the people who directly serve the public.
These often modest, pragmatic improvements can have a huge cumulative effect. For example, the Denver Department of Excise and Licenses was able to cut its average wait time from an hour and forty minutes to just seven minutes. Robinson and Schroeder offer a comprehensive guide for systematically collecting, evaluating, and implementing game-changing frontline ideas.
Reading group discussion guide available in book.
Producent/osoba odpowiedzialna za bezpieczeństwo produktu
Phaidon SARL
gpsr@phaidon.com
+33 1 55 28 38 39
Szczegóły
Szczegóły
Data wydania: 21.06.2022
Liczba stron: 240
Wymiary: 15.2x22.9
Typ okładki:twarda okładka
Wydawca: Berrett-Koehler Publishers
Tytuł:Practical Innovation in Government: How Front-Line Leaders Are Transforming Public-Sector Organizations
EAN: 9781523001781
Recenzje
Recenzje
Produkt nie ma jeszcze recenzji.
Zamieszczenie recenzji nie wymaga logowania. Sklep nie prowadzi weryfikacji, czy autorzy recenzji nabyli lub użytkowali dany produkt.
Nasza cena:125,50 złCena katalogowa dostawcy: 138,90 zł
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